Terms and Condition

General terms of sale

These General Sales Conditions apply to any purchase of products sold on www.fucinaframmenti.com (the ‘Website’), an e-commerce website owned by BTM Srl, a company with legal address at Cannaregio 3179- 30121 Venice Italy and VAT number 04482410273 (the ‘Seller’). These General Sales Conditions are governed by the Italian Consumer Code (Legislative Decree no. 206/2005 as subsequently amended) and other applicable laws and rules. The Seller reserves the right to amend these General Sales Conditions at any time and at their sole discretion without prior notice. Any amendments made shall be effective from their publication date on the Website and shall only apply to sales completed from that date onwards. Browsing and transmitting a purchase order on this Site implies acceptance of the Conditions and Data Protection policies adopted by the Site and indicated therein. The User is obliged, before accessing the products provided by the Site, to read these General Terms and Conditions of Sale, which are generally and unequivocally accepted at the time of purchase.The Consumer is invited to download and print a copy of the purchase form and these General Terms and Conditions of Sale. Please note that these terms and conditions of sale regulate the offer, submission and acceptance of purchase orders of products on the website www.fucinaframmenti.com and do not regulate or concern in any way the supply or sale of other products or services by parties other than the Vendor BTM S.r.l., which may be present on the above website through links, banners or other hypertext links.

Product availability

The term ‘product availability’ means the actual availability of products at the moment the Customer places a purchase order. Such availability is given for indication purposes only and shall in any case be deemed as non-binding to the Seller. Should all or part of the goods be unavailable when a purchase order is placed, the Seller agrees to promptly notify the Customer of said unavailability by email. If the Customer requests to have the purchase order cancelled and to terminate the agreement, the Seller shall refund any amount paid within fourteen (14) days of being notified of said decision by the Customer.

Product selection and purchase process

Products shown on the Website can be bought by selecting all of the items the Customer is interested in and adding them to the virtual shopping cart. Once the products have been selected and added to the shopping cart, the Customer will be invited to register or log in to the Website (if the Customer has already registered) in order to complete the purchase order and perform the agreement. Registration exempts BTM S.r.l. from any liability regarding the data provided. The registered customer undertakes to promptly communicate any changes in the aforementioned data. Before placing the order, the Customer may update the list of products added to the cart, remove any items and change their quantities. During this step, the Customer may also insert any discount code in the relevant field. By clicking on the ‘NEXT’ button, the Customer will be shown the final order summary with the final pricing and any shipping costs. The Customer may amend the data provided during registration (e.g. by modifying their shipping address or billing address, or adding an optional phone number to be called for any communications regarding their purchase) and select their preferred payment method. To complete their order, the Customer will need to expressly acknowledge these General Sales Conditions – including information on the right of withdrawal and processing of personal data. When the Customer selects the ‘PLACE ORDER’ button, they will be automatically redirected to the payment processing page, the order is in fact to be understood, pursuant to and for the purposes of Article 51 of the Consumer Code, as “with obligation to pay”. After successfully processing the payment, the purchase order will be deemed as confirmed and cannot be further amended. The confirmed order will then be sent to the Seller. At the same time, a copy of the order will be sent to the Customer at the email address provided within the order.

Pricing, taxes and shipping costs

The price of the products will be that indicated on the site at the time the order is sent, unless there is an obvious error in the price indication. In the event of an erroneous indication of the price BTM S.r.l. will inform the Buyer as soon as possible, allowing the order to be confirmed at the correct amount or cancelled. In no case will BTM S.r.l. be obliged to supply what is sold at the lower price erroneously indicated. All prices include standard packaging costs, VAT (where applicable), and any indirect taxes (where applicable), but do not include shipping costs. Shipping costs shall be expressly indicated within an order confirmation on the Website when the minimum expense entitled to free delivery has not been reached. The Customer shall pay to the Seller the total sale price shown in the order confirmation including the transport costs. Products and prices advertised on the Website are subject to change without prior notice. The Customer is always recommended to review the final sale price before placing their purchase order.

Product payment

Purchased products, shipping costs, and any other due fees may be paid for by credit card (Visa, MasterCard, Visa Electron, VPay, Maestro), via PayPal or wire transfer. The Seller shall not be entitled to know any information about the Customer’s credit card at any stage of the payment process. The Customer will be automatically redirected to a secure website and their credit card data will be directly communicated to the bank’s gateway manager, i.e. the operating company which processes payments on behalf of the Seller. Secure data transmission occurs by using SSL (SecureSocketLayer) technology to encrypt data transfer. Those data cannot be accessed by anyone, including the Seller.

Delivery of goods

Once the contract has been concluded and payment has been received, the Seller will take the order for processing. The Seller undertakes to use their best efforts to ship the goods within two working days from receiving payment from the Customer in order to meet lead times. The Seller further undertakes to hand the products in perfect conditions to the courier. At the time of shipment, the Seller shall send an information email to the Customer confirming the fulfilment of the order and the transfer of parcel custody to the shipper, with all details required to track the shipment status. If the Customer is not physically present at the stated address at the time of product delivery, the courier will leave a notice of the attempted delivery and will try a new delivery attempt within the following 24 hours. The Customer shall contact the courier to agree the terms of the new delivery. Upon receiving the goods, the Customer must verify that the number of parcels is correct and check whether the parcels are perfectly sealed, intact and undamaged. If the parcels are damaged, the Customer shall immediately assess the damage properly and notify the courier that they accept the delivery with specific reservation, otherwise the parcel will be deemed as duly delivered. The Customer shall promptly notify the Seller (within two days) of any defects in the goods received and/or any damages occurred during the shipment. This kind of notification shall occur in writing by sending an email message to the address shown on the Website. The Customer must give proof of damages by providing photos, videos or other relevant documentation. Should any defect or damage to the products be confirmed, the Seller shall promptly offer to repair the products, replace them, or refund the purchase price in full or in part. The risk of the goods being lost, damaged, tampered, or stolen will be passed to the Client as soon as they (or any designated third-party other than the courier) take physical possession of the goods.

Post-sale customer service

For any post-sale issues, the Customer may contact the Seller by writing at the email address info@fucinaframmenti.com. In order to facilitate customer service tasks, the Customer should mention the relevant purchase order number and give as much information as needed.

Right of return and withdrawal

For return requirements, an e-mail should be sent to info@fucinaframmenti.com. All necessary instructions for the return will be sent to you. In accordance with current legal provisions The Customer may withdraw from the product purchase agreement, in full or in part, within fourteen (14) days from the product delivery date. After notifying (at info@fucinaframmenti.com) their will to return the product(s), the Customer must send the product(s) back to the Seller within fourteen (14) calendar days. After the above deadlines expire, no return of products will be accepted and the withdrawal from the agreement will be rendered ineffective. The goods must be returned undamaged, in the original packaging, complete in all its parts and accompanied by the documentation. The Seller will accept no return of products if their package was tampered with after the delivery. In order for the Customer to exercise their right of withdrawal, the products must be returned in the same conditions they were delivered, in the original parcel with appropriate labels. The products must not be used, washed, assembled, damaged, or lost before arriving at the Seller’s premises. The Customer must return the products in the same packaging they were delivered.


The Seller shall assess the quality of the returned product(s) within their warehouse premises. The Seller reserves the right to decline any refunds if the returned products do not comply with this Sales Conditions or do not match the products bought by the Customer. Pursuant to Section 56(3) of the Consumer Code, unless the Seller has offered to collect the product himself, he may withhold the refund until he has received the product for verification of its integrity and conformity with what was shipped. The Seller shall perform all relevant assessments and decide whether to accept the products returned to their warehouse within three (3) working days from the receipt of those products. Following their acceptance of the products, the Seller will refund the Customer the full price net of shipping costs within fourteen (14) days. Refunds shall be processed through the same payment system used by the Customer. If it turns out that the return has not been carried out in accordance with these Conditions or that the returned Product does not correspond to the Product shipped or has suffered a decrease in value, the Consumer shall be liable to the Seller for the damage. If the Customer exercised their right of withdrawal in compliance with all the prerequisites set forth herein, they will be refunded the product price in full. In case of non-compliant or defective products, the Seller shall also refund any shipping costs incurred by the Customer when placing their order; otherwise the Customer will be liable for those costs. The refund processing and notification time depends on the bank involved.

Legal compliance guarantee

The guarantee offered is defined in Articles 128 to 132 of the Italian Consumer Code (Legislative Decree no. 206/2005). Said guarantee does not cover any damages or defects caused by negligence, improper use, handling, assembly, installation, or non-compliant use with the instructions provided. Products repaired by personnel who has not been authorised by the manufacturer are also excluded from the guarantee. If the Customer fails to provide proof of purchase, alters the product identification number, or alters any data included in the guarantee or the proof of purchase, they will lose their right to have the product guarantee applied.

Intellectual property

The Website (www.fucinaframmenti.com) is a registered domain owned by BTM Srl. This domain cannot be used without its owner’s written authorisation. All contents, designs, source code, trademarks and trade names included on this Website, as well as any distinctive marks, images, photos, drawings, graphs, logos, and data, are solely and exclusively owned by BTM Srl. Any
reproduction of the Website in whole or in part (including by hyperlinking) as well as any of its contents without written approval from BTM Srl is expressly forbidden. Any copy, reproduction, adaptation, modification, distribution, sale, public disclosure, and use of the contents of the Website without prior written authorisation by BTM Srl, as well as any other actions infringing the relevant legislation on intellectual and/or industrial property, are also strictly forbidden.

Shipping and delivery

BTM Srl ships its merchandise by approved courier companies to Italy, Europe, and worldwide. Delivery will be made to the address provided at the time of purchase. In accordance with international laws on the import and export of goods, all merchandise is shipped along with an official invoice stating the total value of the purchased goods in Euro. BTM Srl cannot be deemed liable for shipping delays caused by weather conditions, international customs issues, or any other circumstances beyond the control of the Company. Orders are processed for delivery by BTM Srl Monday to Friday from 9 a.m. to 5 p.m., while orders submitted Friday to Sunday will be handled on the following Monday. Upon confirmation of the availability of goods and verification of the bank transaction, orders for available goods are shipped within two (2) working days after receiving the payment. BTM Srl reserves in every case the right to delay a shipment if an order cannot be shipped for reasons beyond the control of the Company. Please note that shipping delays may occur during special offers and clearance sales. All shipping costs for all purchase orders are notified to the Customer at checkout.

Failed delivery

If an order is not delivered to the specified address within the expected storage deadline, pursuant to commercial agreements, for any reasons due to a lack of cooperation by the Customer (e.g., wrong telephone number, wrong or missing address, or non-compliance with import regulations), the parcel might be sent back to Italy at the Customer’s expense. Such expenses will be deducted from any refunds due to be paid.

Safeguard clause

Should one of the clauses of these General Terms and Conditions be found to be invalid, this shall in no way affect the validity of and compliance with the other provisions.

Customer Service
Mon-Fri 10 a.m. to 4 p.m.
Email: info@fucinaframmenti.com